Privacy policy | DACSA Consulting

1 Our commitment

DACSA Consulting Pty Ltd (ABN 21 619 230 296) respects your privacy. We handle personal information in line with the Privacy Act 1988 and the Australian Privacy Principles.

2 What we collect

contact and business details, such as your name, organisation, ABN, email, phone and address
order and billing details, such as products bought and invoices (card payments are handled by our payment provider, and we do not store full card details)
logos and business details you upload for branding
training details, such as learner names, emails, course progress, quiz results and certificates
enquiries and discovery call notes
website usage data, such as pages visited, how you found our website and device information, collected through Google Analytics if you accept analytics cookies.

Please do not send us personal information about NDIS participants. Our services do not need it.

3 How we use it

to process orders, deliver products and issue tax invoices
to provide training, issue certificates and send refresher reminders
to send update notices for your Compliance Updates plan
to respond to enquiries and provide consulting
to improve our website and products
to send marketing emails, if you agree. You can unsubscribe at any time, as the Spam Act 2003 requires.
to meet our legal obligations, such as tax record keeping.

4 Who we share it with

service providers who help us run the business, such as our payment provider, website and email hosts, training platform and accounting software
an employer or organisation that bought a training seat for you, which may see your progress and certificate
government agencies, where the law requires it.

Some of these providers may store data outside Australia.

5 Certificate verification

Each training certificate has a unique ID. Anyone with the ID can check on our website that the certificate is genuine, and see the learner's name, course and completion date.

6 Cookies and analytics

Our website uses Google Analytics to understand how visitors use it, such as which pages are visited and how people find us. Google Analytics uses cookies, and we only turn it on if you click Accept on our cookie notice. You can change your choice at any time with the Cookie settings link at the bottom of every page.

Our website also saves your cart and checkout details in your own browser so they are not lost between pages. This is needed for the website to work and is not used to track you. Our payment provider, Stripe, sets its own cookies on its payment page.

Google processes Google Analytics data and may store it outside Australia. We do not use it to identify you or for advertising.

7 Security and retention

We protect your information with access controls, secure hosting and encryption where available. We keep records for as long as we need them, including 5 years for tax records, and then delete or de-identify them.

8 Access, correction and complaints

You can ask to see or correct the personal information we hold about you, or make a privacy complaint. We will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Email [email protected] or call (02) 8328 2888.

9 Changes

We may update this policy. The current version is always on our website.